Terms of service

TERMS & CONDITIONS

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

Cooling-off period – the period during which the consumer may exercise the right of withdrawal from the agreement;

Consumer – a natural person who does not act in the course of a business or profession and enters into a distance contract with the trader;

Day – a calendar day;

Long-term agreement – a distance agreement relating to a series of products and/or services, the delivery or purchase of which takes place over a specified period of time;

Durable medium – any tool that enables the consumer or trader to store information addressed personally to them in a way that allows future access and reproduction in unchanged form;

Right of withdrawal – the possibility for the consumer to cancel a distance contract during the cooling-off period;

Trader – a natural or legal person offering products and/or services to consumers through means of distance communication;

Distance contract – an agreement concluded within an organised system for distance sales, using exclusively one or more means of distance communication until the agreement is concluded;

Means of distance communication – a method that enables an agreement to be concluded without the consumer and trader being physically present in the same place at the same time;

Terms & Conditions – these Terms & Conditions of the trader.

Article 2 – Trader Information

Contact:
support@verelio.nl

Company details:

Name: HIBOORA LLC

Filing ID: 2026-001941079

Address:
1621 Central Ave
Suite 63315
Cheyenne, WY 82001
United States

Article 3 – Applicability of the Terms & Conditions

These Terms & Conditions apply to every offer made by the trader and to all distance agreements concluded between the trader and the consumer.

Before a distance agreement is concluded, the text of these Terms & Conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate how the Terms & Conditions can be viewed and that they will be sent free of charge upon request.

If the agreement is concluded electronically, these Terms & Conditions may be made available to the consumer electronically in a way that allows them to be stored on a durable medium.

Where special product or service conditions apply in addition to these Terms & Conditions, the consumer may always rely on the provision that is most favourable to them.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain fully effective.

Situations not covered by these Terms & Conditions shall be interpreted in accordance with their spirit and purpose.

Article 4 – The Offer

If an offer is limited in time or subject to specific conditions, this will be clearly stated.

The offer is non-binding. The trader reserves the right to amend or update the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the product.

Product images aim to represent the products offered as accurately as possible. Obvious errors or mistakes are not binding on the trader.

Product colours displayed on screen may differ slightly from the actual colours.

Each offer includes information regarding:

  • the price of the product, excluding any customs duties and import taxes;

  • delivery costs;

  • the method of concluding the agreement;

  • the right of withdrawal;

  • available payment, delivery, and order-fulfilment methods;

  • the validity period of the offer;

  • whether the agreement can be archived;

  • how the consumer can correct data before placing an order;

  • the available languages in which the agreement may be concluded;

  • the minimum duration of the agreement in the case of long-term agreements.

Information regarding sizes, colours, and materials may also be provided where applicable.

Article 5 – Conclusion of the Agreement

The agreement is concluded when the consumer accepts the offer and fulfils the stated conditions.

If the consumer accepts the offer electronically, the trader will promptly confirm receipt of the order electronically.

Until receipt of confirmation that the order has been accepted, the consumer may cancel the order.

The trader shall take appropriate technical and organisational measures to secure the electronic transfer of data.

Where electronic payment is available, the trader shall ensure an appropriate level of transaction security.

Within the limits of applicable law, the trader may assess whether the consumer is able to meet their payment obligations. If there are reasonable grounds for concern, the trader may refuse to fulfil the order or make fulfilment subject to additional conditions.

The trader shall provide the consumer with the following information:

  • contact details for submitting complaints;

  • the conditions and method for exercising the right of withdrawal;

  • information regarding warranties and after-sales service;

  • the information referred to in Article 4 of these Terms & Conditions;

  • the conditions for terminating a long-term agreement.

Every agreement is concluded subject to the availability of the ordered products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to withdraw from the agreement without giving any reason within 14 days.

The cooling-off period begins on the day after the consumer, or a person designated by the consumer, receives the product.

During the cooling-off period, the consumer should handle the product and packaging with due care. The product may only be unpacked or used to the extent necessary to assess its nature, characteristics, and functioning.

If the consumer exercises the right of withdrawal, they must return the product with all accessories and, where reasonably possible, in its original condition and packaging, in accordance with the instructions provided by the trader.

The consumer must inform the trader of their intention to withdraw within 14 days of receiving the product by email or written notice.

After notifying the trader of the withdrawal, the consumer has a further 14 days to return the product.

The consumer must be able to prove that the product was returned on time, for example by providing proof of dispatch.

If the consumer does not notify the trader of the withdrawal or does not return the product within the required time limits, the purchase shall be considered final.

Article 7 – Costs in the Event of Withdrawal

If the consumer exercises the right of withdrawal, the consumer shall bear the costs of return shipping.

If the consumer has made a payment, the trader will refund the amount received as soon as possible, but no later than 14 days after receiving notice of the withdrawal.

The refund will be made once the trader has received the product or the consumer has provided reliable proof that the product has been returned.

Article 8 – Exclusion of the Right of Withdrawal

The trader may exclude the right of withdrawal for certain products and services, provided that this has been clearly stated before the agreement is concluded.

The right of withdrawal may be excluded for products:

  • made according to the consumer’s specifications;

  • clearly personalised in nature;

  • which cannot be returned due to their nature;

  • which deteriorate quickly or have a limited shelf life;

  • whose price depends on fluctuations in the financial market beyond the trader’s control;

  • newspapers and magazines sold individually;

  • audio and video recordings or computer software where the seal has been removed;

  • hygiene products where the seal has been broken after delivery.

The right of withdrawal may also be excluded for services:

  • relating to accommodation, transport, catering, or leisure activities on a specific date;

  • where performance has begun with the consumer’s express consent before the cooling-off period has ended;

  • relating to betting and lotteries.

Article 9 – Prices

During the validity period of the offer, the prices of products and services will not change, except where changes result from changes in tax rates.

The trader may offer products or services whose prices are subject to financial-market fluctuations beyond the trader’s control. In such cases, this will be clearly stated.

Price increases within the first three months after the agreement is concluded are permitted only where they result from legal provisions or government regulations.

After three months from the conclusion of the agreement, a price increase is permitted only where:

  • it results from legal provisions or government regulations; or

  • the consumer has the right to terminate the agreement from the date on which the price increase takes effect.

For deliveries made from outside the European Union, customs duties, import taxes, or other administrative charges may apply.

These costs are the responsibility of the consumer.

The trader is not liable for printing errors, typographical errors, or obvious pricing mistakes.

In the event of obvious errors, the trader is not required to fulfil an order at an incorrectly stated price.

Article 10 – Product Conformity and Warranty

The trader guarantees that the products and services offered comply with the agreement, the product description, reasonable expectations regarding quality, and applicable legal requirements.

Where expressly agreed, the trader also guarantees the suitability of the product for a specific purpose.

Any warranty provided by the manufacturer, importer, or trader does not limit the consumer’s statutory rights.

Any defects or incorrectly delivered products must be reported to the trader in writing within 14 days of receiving the order.

Products subject to a complaint should be returned in their original packaging and in a condition that allows them to be assessed.

The warranty period corresponds to the warranty period offered by the manufacturer.

The trader is not responsible for improper use of the product or use that is inconsistent with its intended purpose.

The warranty does not apply if:

  • the consumer has repaired, modified, or arranged for the repair of the product by third parties;

  • the product has been used contrary to the instructions;

  • the product has been damaged due to improper use;

  • the defect results from regulations or requirements imposed by government authorities relating to the materials used or the product’s construction.

Article 11 – Delivery and Order Fulfilment

The trader will make every reasonable effort to fulfil orders with the greatest possible care.

The place of delivery is the address provided by the consumer when placing the order.

Subject to the provisions of Article 4 of these Terms & Conditions, the trader will fulfil accepted orders as quickly as possible, but no later than within 30 days, unless the consumer has agreed to a longer delivery period.

If delivery is delayed or if fulfilment of the order proves impossible, or only partially possible, the consumer will be informed no later than 30 days after placing the order.

In such cases, the consumer has the right to cancel the agreement without additional costs.

In the event of cancellation, the trader will refund all payments received no later than 14 days after the agreement has been terminated.

If fulfilment of the order proves impossible, the trader may offer a replacement product with similar characteristics and value.

Where a replacement product is provided, the consumer retains the full right of withdrawal.

The risk of damage to or loss of the product passes to the consumer only once the order has been delivered.

Article 12 – Long-Term Agreements: Duration, Termination and Renewal

Termination

The consumer may terminate an agreement concluded for an indefinite period relating to the regular supply of products or services at any time, subject to a notice period of no more than one month.

The consumer may also terminate a fixed-term agreement after the agreed term has ended, subject to a notice period of no more than one month.

The consumer has the right to:

  • terminate the agreement at any time;

  • terminate the agreement in the same way in which it was concluded;

  • use the same termination conditions as the trader.

Renewal

A fixed-term agreement may not be automatically renewed for another fixed period.

An exception applies to agreements concerning the regular delivery of newspapers, journals, or magazines, which may be automatically renewed for a maximum of three months, provided that the consumer may terminate the agreement with one month’s notice.

A fixed-term agreement may be automatically converted into an agreement for an indefinite period only where the consumer may terminate it at any time, subject to a notice period of no more than one month.

Duration

Where an agreement is concluded for a period longer than one year, the consumer may terminate it after one year with a notice period of no more than one month, unless the nature of the agreement justifies earlier restrictions.

Article 13 – Payments

Unless otherwise agreed, amounts due must be paid within 7 business days from the start of the cooling-off period referred to in Article 6.

For agreements relating to the provision of services, this period begins after the consumer receives confirmation that the agreement has been concluded.

The consumer must promptly notify the trader of any errors or inaccuracies in the payment details provided.

In the event of non-payment, the trader has the right to charge reasonable costs resulting from the delay, in accordance with applicable law.

Article 14 – Complaints Procedure

Any complaints concerning the performance of the agreement should be submitted to the trader within 7 days of discovering the issue.

A complaint should contain a detailed description of the problem and any relevant information necessary to assess it.

The trader will respond to the complaint within 14 days of receiving it.

If handling the complaint requires more time, the trader will inform the consumer of the expected timeframe for providing a response.

If the complaint cannot be resolved amicably, the resulting dispute may be referred to the appropriate consumer dispute-resolution bodies.

Submitting a complaint does not suspend the trader’s obligations under the agreement unless the trader agrees otherwise in writing.

If a complaint is found to be valid, the trader may, at its discretion, repair the product, replace it, or refund an appropriate part of the costs.

Article 15 – Disputes

Dutch law applies to all agreements concluded between the trader and the consumer.

This provision also applies where the consumer resides outside the Netherlands.

Any disputes arising from the agreement shall be resolved in accordance with applicable law and the jurisdiction of the relevant courts.